Terms & Conditions

By agreeing to advertise with www.i-do.com.au Pty Ltd you (The Vendor) agree to the following terms and conditions.

Initial Term

Based on your advertising package, the Initial Term can be one (1) month or 12 (twelve) months unless a different term is negotiated via email. 
Payments can only be cancelled after the agreed Initial Term has been fulfilled giving no less than 30 days notice. 
Premium Directory Plus and Premium Venue Plus packages have an initial 12 month term.

Pay by the Month

Monthly payments are automatically deducted in advance via your Credit Card (EWAY.com.au) or Direct Bank Debit (EZIDEBIT.com.au) and will continue until you email I-DO.COM.AU Pty Ltd to cancel your advertising giving no less than thirty (30) days notice.
Standard Directory and Standard Venue Directory require 30 days notice to cancel payments.

Annual Payments

An agreed Annual Advertising Fee is payable in advance of advertising.

Cancellation Policy

At any time after the expiration of the agreed Initial Term or Subsequent Term, you may terminate this Agreement by following our cancellation process giving no less than thirty (30) days notice.
To cancel payments your must lodge a support ticket via the Control Panel or email trade@i-do.com.au in writing of your intention to cancel your advertising.
You will receive an emailed confirmation of your intent to terminate. If the i-do.com.au's confirmation of your intent to terminate is not received by you within 3 working days, you need to contact i-do.com.au on 0402 089 230 to ensure notification of intent to terminate has been received.

Cancellation during Initial Term

If you cancel your advertising with i-do.com.au during the Initial Term, you will not be entitled to a refund of any amounts paid in respect to Advertising or Development during the Initial Term. 
If you cancel your Advertising with i-do.com.au during the Initial Term, the advertising fees payable by you for the unused part of the Initial Term will become immediately due and payable. 
If you have received discounts based on an extended commitment, or have received delivery of other advertising facilitated by i-do.com.au Pty Ltd, the long term discount will no longer apply and the Vendor must pay a settlement fee calculated on the full rate of advertising.

 

Refund Policy and Fee Updates

I-DO.COM.AU  Pty Ltd does not issue refunds, unless it is legally required to do so. There will be no refund on money paid in advance for the development or hosting of the webpage/s or advertising fees already incurred for subsequent months. 
I-DO.COM.AU Pty Ltd will notify you (the Vendor) of any revised fees via the email that is registered with the Vendors Directory listing giving no less than 30 days notice.

Late payments

In the event the Vendor fails to make payment within fourteen (14) days of due date then I-DO.COM.AU Pty Ltd may suspend the advertising until such time as payment is received. A reconnection fee may be incurred of a minimum sixty five dollars (AUD65.00) to republish the advertising material.

Keeping your information up to date

The Vendor is responsible to notify I-DO.COM.AU if the vendor updates their website address and primary contact email address provided to I-DO.COM.AU for their advertising.
This includes: ensuring the URL is updated and active if the webpage is moved, updating the contact email address, updating the images to ensure the information remains relevant and up to date.
The Vendor may also lodge a Support Ticket via the Control Panel to notify i-do.com.au that changes have been made. This will ensure i-do.com.au can update any other of the Vendors marketing material.
If you are unable to log into the Control Panel for any reason please email update notifications to trade@i-do.com.au.

Submission of Creative Material

The Vendor agrees to provide all necessary material submissions within 30 days of initial request. If the Vendor fails to do so, I-DO.COM.AU Pty Ltd shall retain all non-refundable deposits. 
I-DO.COM.AU shall notify the Vendor on completion of draft creative material. The Vendor is entitled to one review and update of all draft creative material.
If the Vendor fails to notify i-do.com.au within five (5) business days the Vendor will be deemed to have approved the draft and I-DO.COM.AU will publish the material.
Any changes made thereafter will be considered an Enhancement and the Vendor will be charged accordingly.

Warranties and Liabilities

The Vendor warrants that all material submitted by The Vendor for publication on the Website will not:
  • Contravene any relevant Australian laws including relevant industry regulations, standards of practice or codes of conduct and any equivalent legislation in New Zealand or any common law in Australia and New Zealand
  • Breach or infringe the intellectual property rights of any person;
  • Be obscene, offensive, defamatory, or in any way unsuitable for people under the age of eighteen (18) years;
  • Contain a photograph or representation of a living person unless that person has consented;
  • Comprise anything that can be used for any purpose or activity of an illegal, fraudulent or defamatory nature;
  • Be misleading or deceptive or likely to mislead or deceive;
  • Comprise anything which may adversely reflect on i-do.com.au or our Social media pages.
  • If you are promoting a competition or trade promotion you further warrant that you have obtained all relevant permits.

Termination by i-do.com.au Pty Ltd

If the actions of the advertiser are seen to jeopardise the reputation or credibility of I-DO.COM.AU Pty Ltd or it's other Advertisers I-DO.COM.AU may terminate this Agreement and remove any advertising and links to the terminated Advertisers website.

Service Speed and Downtime Policy

I-DO.COM.AU Pty Ltd is not responsible for connectivity or availability issues arising across the general internet network nor for any damages arising as a consequence of unavailability.

In the event that an interruption of the I-DO.COM.AU server exceeds 24hrs for any single event, additional time will be allocated to the Vendor by request of the Vendor and on confirmation by I-DO.COM.AU Pty Ltd of an interruption at the root server.

Liability of I-DO.COM.AU Pty Ltd

I-DO.COM.AU shall not be liable to the Vendor or any other person for any loss, costs, expense or liability, whether arising directly or indirectly, in connection with the provision by I-DO.COM.AU Pty Ltd of any goods or services including in relation to the establishment or maintenance of creative material, webpage/s and including as a result of any act, omission or negligence of I-DO.COM.AU Pty Ltd.
I-DO.COM.AU Pty Ltd may assign and/or transfer this Agreement and its rights and obligations under this Agreement to another entity.

Thank you from the I-DO.COM.AU team

We always strive to provide our clients with the best levels of customer service and always go that extra mile to ensure your i-do.com.au campaigns are a success. 
If you have any queries regarding our advertising services or our Terms, please email us at trade@i-do.com.au.
Thank you for supporting and Australian owned and managed business. We look forward to working with you!